FAQ for Travelers

The place where you booked can resolve it.

• If you booked on a booking site (Naver, Yeogi Eottae, Airbnb, Agoda, etc.), please contact that site's customer center.
• If you booked on the property's own website, please contact the property.

ONDA provides systems to properties and booking sites, so we cannot change or cancel a traveler's booking.

Bookings made on a property's website are managed by the property itself. Please contact the property for date or room changes, cancellations, and refunds. You can find the property's contact details in your booking confirmation message or email.

Dates and rooms of booking-site reservations cannot be changed in the system. If the property agrees to the change, the booking is cancelled and made again. Cancellation fees follow that booking's policy, so please check with the booking site's customer center first.

Refund policies and processing times differ depending on where you booked. Please check the policy shown when you booked, and contact the booking site or property with your booking number.

• Booking-site reservations — You can print it directly from that site.
• Property website reservations — Ask the property, and they will send you a payment confirmation link.

For Naver, you can ask through your booking history in the Naver app. SSG accepts cancellations only by phone. Hours differ by site.

Numbers are as of September 2026 and may have changed — please also check the booking site's app or website.

ONDA never asks for extra payments, personal information, or link clicks by text, messenger (WhatsApp, etc.), email, or phone. Please do not respond, and report it to abuse@onda.me (phone within Korea: 1544-3812).